Order statuses

Category: Orders

A "Pharmacist Check" order means that payment has been taken and the order is currently awaiting a check by our Pharmacist. This is the case for all Pharmacy Only medicines. If the status of an order ...

Delivery Information

Category: Knowledgebase

Delivery Please Note: Please Note: Unfortunately, due to restrictions imposed by Royal Mail we are currently unable to dispatch any aerosols/flammables outside of the UK Mainland. We do not cu...

Shipping and Delivery

Category: Orders

We do not currently ship outside of the UK Mainland. We are unable to send liquids or aerosols abroad. United Kingdom (including Northern Ireland) Please note that we do not operate over the weekend a...

Returns & replacements

Category: Orders

14 day cooling off period You're entitled to return your items within 14 working days and receive a full refund. Please contact Pharmacyfirst.co.uk within 14 working days of receiving your items by vi...

Veterinary Prescriptions

Category: Knowledgebase

If your order is for a Prescription Only item please ensure that you have sent us your prescription, as we will be unable to dispatch your order without a valid prescription. We are able to accept Vet...