Important information for Isle of Man customers

Please note that from the 16th of October 2023 orders to the Isle of Man may take longer to arrive as a result of Royal Mail’s & Isle of Man Postal office’s joint decision to remove their postal flight service. All parcels will be sent via road and ferry services from this date.

Please note that as we are an online pharmacy, orders can take 0-3 working days to process followed by the postage method selected when placing the order.

Delivery

Our delivery services, timescales and prices are as follows.  Please note, all orders can take 0-3 working days to process followed by the postage method. Delivery times on orders once dispatched are shown below. Delivery times are an estimate and we are not liable for any delays caused by Royal Mail. If your order is placed after 9am on a Friday this will be processed on the following Monday.  Bank holidays will be treated as non-working days.

• Express Delivery | 3-5 Day Service £3.95
• Priority Delivery | 2-3 Day Service £4.95
• Premium Delivery | 1-2 Day Tracked Service £8.95

We offer free Express delivery on all orders above £40* for customers who purchase using our website. Our delivery charge includes packaging and handling in addition to postal costs, which we pay to Royal Mail on your behalf. *Free delivery over £40 excludes prescription medication

Free Delivery on Selected Products offer

Any product listed as free delivery will be sent out via Express delivery. If another method of postage is selected and the correct postage has not been paid, the order will be downgraded to a 1st/2nd class service.

All orders received before 11:00 noon will usually be dispatched to you within one – three working days* unless the terms and conditions have been met for premium delivery, anywhere in the UK (there may be delays to Northern Ireland, Isle of Man and the Scottish Islands). Orders for large quantities, heavy orders, special requests or disability aids may take up to 7 working days to be dispatched.

Royal Mail handle the majority of our deliveries. All orders containing medicines may require a signature on delivery. You can also arrange for your order to be delivered to alternative addresses including your office or members of your family.

Due to restrictions on the carriage of flammable items, orders containing multiple aerosols will be sent via our courier DX. These orders require a signature on delivery. If the customer is not available a card will be left and redelivery can be arranged for an alternate day free of charge.

Please note that deliveries are made to the delivery address you supply to us. Any incorrect or incomplete addresses must be checked prior to placing your order. Re-despatch of any returned orders may incur an additional delivery charge once the parcel has been returned back to us by Royal Mail.

If an item is returned to us as uncalled for by Royal Mail, we will refund the items minus the postage fee.

In the unlikely event that your parcel has not arrived, you have 30 days from the date of dispatch to claim that your parcel has not arrived. Any claims after such period will not be accepted.

Please note that following a review of our delivery procedures, we are unable to deliver to storage facilities.

If you are using a forwarding address, we can only look into an issues to the forwarding address stated on your order. You will need to speak with your forwarding company if you have not received your parcel. Pharmacy First will not be held responsible for any issues that may arrise from the forwarding company you use.

When buying heavy goods or buying in bulk we may have to charge additional postage fees per item on top of our standard postage cost. This Is due to the added cost to us of posting heavier items. On these items the “free postage” may also be waived. Please also note that for heavy goods or bulk purchases, these will take longer to process and may take longer that 1-3 working days to process.

We no longer ship goods outside of the UK.

United Kingdom is under an obligation to minimise the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Items showing the crossed out bin symbol should not be thrown away with normal rubbish and should be disposed of properly.

Pharmacy First is committed to promoting the reuse, recycling and recovery of WEEE by contributing to the appropriate compliance schemes. Certain electrical items should not be disposed of in domestic waste but disposed of through an approved WEEE take back scheme. For details of your local collection facilities, please contact your local authority or visit www.recycle-more.co.uk.

As our contribution to helping the environment we offer a free take back scheme. Take back schemes are important as some items can contain hazardous substances which can be damaging to the environment and human health. If you wish to purchase an electrical item from us and would like us to dispose of your old item in an environmentally friendly way, please contact us.

To return your items please post them to:

WEEE Items,
Pharmacy First
Unit 5 Crown Point South Industrial Park
King Street
Denton
Manchester
M34 6PF

As with all UK Pharmacies, we are obliged to accept unwanted medicines back from patients. The Department of Health (DH) however, states that medicines returned to pharmacies cannot be reissued to other patients.

The reason for this is that once the medicine has left the pharmacy, storage conditions cannot be guaranteed. Some medicines are sensitive to heat, light or moisture and can become less effective if not stored properly. It is also not possible to guarantee the quality of medicines on physical inspection alone.

Any medication that is sent to us that is either opened, not needed or expired is Safely and Securely disposed of. It is your responsibility to contact Pharmacy First by email or phone to advise us of your intention to return

Please note that we cannot accept any make-up or cosmetic items returns for health and hygiene reasons.

It is your responsibility to contact Pharmacy First by email or phone to advise us of your intention to return or exchange any item(s) within 30 days of delivery of them. After this date, it falls solely within the discretion of Pharmacy First if a return or exchange will be accepted.

Please note that, once opened and or used, products cannot be returned to us for a refund. In addition products of a medicinal, cosmetic or personal care/nature cannot be returned due to reasons of hygiene. We will not refund your order unless the item/(s) are in saleable condition upon return. You will be liable for the cost of returning items to us. Your statutory rights are not affected.

Please note that due to the current pandemic all returns are quarantined for 5 working days. After such period, the return is inspected and processed accordingly.

14 day cooling off period

You’re entitled to return your items within 14 working days and receive a full refund.

Please contact us within 14 working days of receiving your items by completing the form on our contact us page. Alternatively, notify a member of our Customer Service team.

Please note that we are unable to accept returns for the following unless they are damaged or faulty:

Perishable items.

Unsealed items with a protective seal due to health protection or hygiene reasons.

Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

Additionally, in the unlikely event that items have arrived damaged, this must be reported within 30 days of receipt of the order, Any reports after this period may not be honoured.

Please note, this does not affect your statutory rights.

Where do I send returns?

Once you’ve notified our Customer Care team about returning your items, please arrange postage to:

Pharmacy First, Unit 5 Crown Point South Industrial Park, King Street, Denton, Manchester, M34 6PF