Order statuses

To view information about your orders, please go here.

An "On Hold" order means that payment has yet to be taken or that payment has been taken but the order is awaiting a check by our Pharmacist. This is the case for all Pharmacy Only medicines.

If the status of an order is "Processing" then one of our pharmacists has checked your order and it is set to be dispatched ASAP.

If an order has been set to "Complete" it means your order is on its with the warehouse and should be with you with in the time frame stated on the email that contains your Warehouse No.#

If your order status is "Declined" then either our pharmacist or one of our staff have spotted an issue with your order and will require some form of contact before we are able to dispatch your goods.

If your item has been dispatched and you have not received it within the quoted Timescales, please check that the item is not being held at your local Royal Mail Sorting Office.

More information on delivery

 

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