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Tracking Services

Unfortunately Royal Mail's tracking systems are currently experiencing an intermittent service with error messages such as "Service Unavailable", "Internal error" or "We're expecting it". Royal Mail is aware of this issue and are working to resolve this on their website as soon as possible.

Please be assured that parcels are still travelling through their network as normal. Only the "track an item" page of the Royal Mail website is experiencing an intermittent service.

We thank you for your patience and understanding.

 

Email Confirmation emails

We are currently aware of an issue with our email server where order confirmation emails are not being sent. Our IT team is aware of this issue and are working to resolve this as soon as possible. Read more

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Email Confirmations

Category: Knowledgebase

We have received an increase in customers informing us that they have not received an order confirmation email.   Our IT Team is looking into any issues with our email server that could cause this. In...

Groupon Viagra Connect

Category: Voucher Codes

Please add the following item to your cart: https://www.pharmacyfirst.co.uk/buy-viagra-connect-online-uk-pharmacy-first.html   You will then be redirected to your bag where there is an orange discount...

Groupon Hayfever Bundles

Category: Voucher Codes

Please add the following item to your cart: https://www.pharmacyfirst.co.uk/12-hayfever-bundle-supply-gsl.html   You will then be redirected to your bag where there is an orange discount code field fu...

Order statuses

Category: Orders

A "Pharmacist Check" order means that payment has been taken and the order is currently awaiting a check by our Pharmacist. This is the case for all Pharmacy Only medicines. If the status of an order ...

Shipping and Delivery

Category: Orders

We do not currently ship outside of the UK Mainland. We are unable to send liquids or aerosols abroad. United Kingdom (including Northern Ireland) Please note that we do not operate over the weekend a...

Delivery Information

Category: Knowledgebase

Delivery Please Note: Please Note: Unfortunately, due to restrictions imposed by Royal Mail we are currently unable to dispatch any aerosols/flammables outside of the UK Mainland. We do not cu...

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