Email Confirmations

Category: Knowledgebase

We have received an increase in customers informing us that they have not received an order confirmation email.   Our IT Team is looking into any issues with our email server that could cause this. In...

Royal Mail Strike Action

Category: Knowledgebase

Royal Mail Industrial Strike Action   We have been informed that the Communication Workers Union (CWU) has called on its members who collect, sort, distribute and deliver parcels and mail to take stri...

Order statuses

Category: Orders

To view information about your orders, please go here. A "Pharmacist Check" order means that payment has been taken and the order is currently awaiting a check by our Pharmacist. This is the case for ...

Shipping and Delivery

Category: Orders

We do not currently ship outside of the UK Mainland. We are unable to send liquids or aerosols abroad. United Kingdom (including Northern Ireland) Please note that we do not operate over the weekend a...

Delivery Information

Category: Knowledgebase

Delivery Please Note: Please Note: Unfortunately, due to restrictions imposed by Royal Mail we are currently unable to dispatch any aerosols/flammables outside of the UK Mainland. We do not cu...

Returns & replacements

Category: Orders

14 day cooling off period You're entitled to return your items within 14 working days and receive a full refund. Please contact Pharmacyfirst.co.uk within 14 working days of receiving your items by vi...